Returns & Exchanges
Due to the perishable nature of wine and legal restrictions regarding alcohol shipping, we only accept returns for products that are corked, flawed, or damaged during transit. We strive to ensure every bottle arrives in pristine condition and will work with you to resolve any quality issues immediately.
Report the Issue
Contact our customer service team within 30 days of delivery if you encounter a corked or damaged bottle.
Provide Documentation
Please take clear photos of the damaged packaging or keep the original cork and bottle for verification purposes.
Return Authorization
Once approved, we will provide a return shipping label or instructions on how to safely dispose of the flawed product.
Refund or Replacement
After processing your claim, we will issue a full refund to your original payment method or ship a replacement bottle if inventory is available.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing